Trust & Safety

Our Commitment to Safety

At Zypply, trust is the foundation of everything we do. We've built our platform with multiple layers of protection so you can focus on growing your business without worrying about fraud, data breaches, or unfair transactions.

Identity Verification

Every user on Zypply undergoes a thorough verification process before they can participate in transactions:

• Know Your Customer (KYC): Government-issued photo ID and proof of address for all individual users
• Know Your Business (KYB): Business registration documents, tax IDs, and beneficial ownership verification for companies
• Ongoing Monitoring: Continuous screening against sanctions lists and politically exposed persons (PEP) databases
• Supplier Verification: Additional checks for suppliers, including facility verification and trade references

Fraud Prevention

Our anti-fraud systems work around the clock to protect the platform:

• AI-Powered Detection: Machine learning models analyze transaction patterns to identify and flag suspicious activity in real-time
• Multi-Factor Authentication: Required for all high-value transactions and account changes
• Device Fingerprinting: We track authorized devices and alert you to unrecognized login attempts
• Transaction Limits: Graduated transaction limits based on verification level and account history
• Manual Review: Our dedicated trust and safety team reviews flagged transactions before they're processed

Data Protection

Your data is protected at every level:

• All data is encrypted at rest (AES-256) and in transit (TLS 1.3)
• Infrastructure hosted in SOC 2 Type II compliant data centers
• Role-based access controls with least-privilege principles
• Regular penetration testing by independent security firms
• GDPR and CCPA compliant data handling practices

For more details, visit our Security page and read our Privacy Policy.

Dispute Resolution

When issues arise, our escrow system ensures fair outcomes. If a buyer and supplier can't agree, our trust and safety team steps in to mediate. Funds remain protected in escrow throughout the process. Learn more about how we handle disputes on our Dispute Resolution page.

Prohibited Activities

To maintain a safe marketplace, we strictly prohibit:

• Fraudulent or deceptive business practices
• Money laundering or terrorist financing
• Sale of counterfeit, illegal, or restricted goods
• Manipulation of the escrow or review system
• Harassment, threats, or abusive behavior
• Circumventing platform fees or verification requirements

Violations result in immediate account suspension and may be reported to law enforcement.

Report a Concern

If you encounter suspicious activity, fraud, or a safety concern, please report it immediately. You can:

• Use the "Report" button available on any user profile or transaction
• Email our trust team at trust@zypply.com
• Contact us through our Contact page

All reports are reviewed within 24 hours and kept strictly confidential.