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Terms of Service

The rules and guidelines that govern your use of Zypply

Last Updated: February 15, 2026

1. Acceptance of Terms

By accessing or using the Zypply platform ("Platform"), including our website, APIs, and any related services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Services.

These Terms constitute a legally binding agreement between you (whether individually or on behalf of a business entity, "you" or "User") and Zypply Inc. ("Zypply," "we," "us," or "our").

2. Eligibility

To use our Services, you must:

  • Be at least 18 years of age
  • Be authorized to conduct business in your jurisdiction
  • Provide accurate, complete, and current information during registration
  • Complete any required Know Your Customer (KYC) or Know Your Business (KYB) verification

By registering for an account, you represent and warrant that you meet all eligibility requirements and that all information you provide is truthful and accurate.

3. Account Registration & Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account. You agree to:

  • Create a strong, unique password and enable two-factor authentication when available
  • Immediately notify us of any unauthorized access or security breach
  • Not share, transfer, or sell your account access to any third party

We reserve the right to suspend or terminate accounts that violate these Terms or pose a security risk.

4. Platform Services

Zypply provides a B2B commerce platform that facilitates transactions between buyers and suppliers. Our Services include, but are not limited to:

  • Supplier Discovery: Browse and connect with verified global suppliers
  • Escrow Protection: Funds held securely until order fulfillment is confirmed
  • Payment Processing: Cross-border payment facilitation and settlement
  • Invoice Management: Create, track, and manage business invoices
  • Order Management: End-to-end tracking of purchase orders

4.1 Escrow Services

When you use our escrow services, funds are held in a designated escrow account until the agreed-upon conditions of the transaction have been met. Release of funds is subject to confirmation of delivery, quality verification, and dispute resolution outcomes where applicable.

4.2 Payment Processing

We process payments through authorized third-party payment providers. Transaction fees, exchange rates, and processing times may vary based on the payment method, currency, and destination. All applicable fees will be disclosed before you confirm a transaction.

5. User Obligations

You agree to use the Services only for lawful purposes and in compliance with all applicable laws and regulations. You shall not:

  • Use the Platform for any fraudulent, deceptive, or illegal activity
  • Misrepresent your identity, business, or the goods/services you offer
  • Interfere with or disrupt the Platform's infrastructure or security
  • Scrape, harvest, or collect data from the Platform without authorization
  • Circumvent or manipulate the escrow process or payment systems
  • Use the Platform to launder money or finance prohibited activities
  • Violate the intellectual property rights of Zypply or any third party

6. Fees & Billing

Certain Services may be subject to fees, including subscription plans, transaction fees, and escrow service charges. By using fee-based Services, you agree to:

  • Pay all applicable fees as described on our Pricing page
  • Provide a valid payment method and keep billing information up to date
  • Accept that fees are non-refundable unless otherwise stated in our refund policy

We reserve the right to modify our fee structure with 30 days' prior notice. Continued use of the Services after a fee change constitutes acceptance of the new fees.

7. Intellectual Property

All content, trademarks, logos, software, and materials on the Platform are the property of Zypply or its licensors and are protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from our intellectual property without prior written consent.

You retain ownership of content you submit to the Platform, but you grant Zypply a non-exclusive, worldwide, royalty-free license to use, display, and distribute such content as necessary to provide the Services.

8. Privacy & Data Protection

Your use of the Services is also governed by our Privacy Policy, which describes how we collect, use, store, and protect your personal and business information. By using the Platform, you consent to our data practices as described in the Privacy Policy.

9. Dispute Resolution

In the event of a dispute arising from a transaction conducted on the Platform:

  1. Internal Resolution: We encourage parties to resolve disputes directly through our platform messaging system.
  2. Mediation: If direct resolution fails, Zypply may offer mediation services to facilitate an agreement.
  3. Escrow Disputes: For transactions involving escrow, Zypply will review evidence from both parties and make a determination regarding the release of funds.
  4. Arbitration: Any disputes not resolved through the above processes shall be settled by binding arbitration in accordance with the rules of the American Arbitration Association, conducted in San Francisco, California.

10. Limitation of Liability

To the maximum extent permitted by law, Zypply shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising out of or in connection with your use of the Services.

Our total liability for any claim arising from these Terms or the Services shall not exceed the amount of fees paid by you to Zypply in the twelve (12) months preceding the claim.

11. Disclaimers

The Services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Zypply does not guarantee the quality, reliability, or suitability of any supplier, buyer, product, or service listed on the Platform. Users are responsible for conducting their own due diligence before entering into transactions.

12. Termination

We may suspend or terminate your account and access to the Services at any time, with or without notice, for any reason, including but not limited to violation of these Terms, suspected fraud, or extended periods of inactivity.

Upon termination:

  • All rights granted to you under these Terms will immediately cease
  • Any pending transactions will be handled in accordance with our escrow and refund policies
  • We may retain certain information as required by law or for legitimate business purposes

13. Modifications to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting the revised Terms on the Platform with an updated "Last Updated" date. We will notify you of material changes via email or through an in-platform notification.

Your continued use of the Services after any changes constitutes acceptance of the revised Terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any legal proceedings arising from these Terms shall be conducted in the courts of San Francisco County, California.

15. Contact Us

If you have any questions about these Terms of Service, please contact us:

  • Email: legal@zypply.com
  • Mail: Zypply Inc., San Francisco, CA 94105
  • Web: Contact Page
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